• Tracking Information as Evidence

  Tracking Information is considered the most crucial compelling evidence in some cases (Especially when the customer claims that the order didn't receive). Our experience and data analysis show that disputed transactions that include tracking information are more likely to be closed in the merchant's favor. In this block, you might include the following: Physical Goods: Tracking number. Shipping Label. Proof of delivery - Customer signature on the pickup form, an image of the deliveredSome readers

• What is the Evidence Collection System?

  Evidence Collection System is a system that lets you, as a merchant, provide compelling evidence which is not available through direct integrations. Providing this evidence can dramatically increase the chances of winning a dispute. The system is available on the dispute page and includes four blocks in total: Customer Communication, Tracking Information, Invoice, and Additional Evidence; However, not all the blocks will be required for every dispute, only the ones that are needed and relevantFew readers

• Invoice as Evidence

  Invoice reflects the list of items purchased by a customer and includes information regarding the purchased items, shipping information, customer information, and more. Since an invoice is considered informative documentation, it can be used as compelling evidence and provide a full picture of the order associated with the disputed transaction. In this block, you might include a copy of the invoice and a summary of the order associated with the disputed transaction. (https://storage.crispFew readers

• Customer Communication as Evidence

  Customer Communication is compelling evidence that there was communication between the merchant and the customer, and it can indicate goodwill on the merchant's part to avoid a dispute. For this evidence you can include the following: Screenshots of emails proving that they received the product or service Screenshots demonstrating the customer’s use of or satisfaction with the product or service. Screenshots of chat conversations with the customer. Screenshots of emails exchanged withFew readers

• How can I know which disputes require action?

  You can easily filter the dispute list to present only disputes that require action by clicking on the “Action Required” filter above the disputes list.Few readers

• Additional Evidence

  The "Additional Evidence" block allows you to upload any other supportive information that you think might increase the winning chances of the dispute and doesn't have any dedicated block. In this block, you might include any information you want the bank to see or any other information we need to be aware of before submitting the response (for example, refund offer, product return offer, general supportive documentation, etc.) You can upload up to five files that meet the following requirFew readers

• Why am I limited to up to five files?

  Each PSP (Payment Service Providers) limit us with the number of files we can attach and the overall file size of the response we send; Therefore, due to those limits, we are limiting the number of files and their sizes to up to 5 files in a total of 5 MB. Please note that you can upload up to five files in each module. If you need to provide us with any information that exceeds the applied limits, please reach us via chat or e-mail at the following address: support@chargepay.ai wiFew readers