• ChargePay Shopify App

  ChargePay is a fully autonomous chargeback solution built for Shopify merchants. Once installed and connected, ChargePay becomes your AI-powered agent—handling chargebacks end-to-end so you never have to think about them again. Available as a Shopify subscription, all billing is managed directly through your Shopify account. For pricing, reviews, and feature details, visit our official listing: ➡️ ChargePay on the Shopify App Store Set ItSome readers

• Why is my processor deactivated?

  At ChargePay, we aim to automate your dispute handling with zero friction. However, in specific cases, a connected payment processor may be deactivated from your account. Here’s why that might happen—and what you can do about it. Deactivation Reasons 1. You requested it If you’ve contacted our support team and asked to stop automating disputes for a specific payment processor, we’ll deactivate it as requested. What this means: ChargePay will stop managing disputes for that prFew readers

• ChargePay Staff Access Setup

  Shopify allows store owners to assign custom permissions to staff members so they can manage store operations, access apps, and view relevant data. To ensure your team can access and use ChargePay effectively, it’s important that they are granted the proper permissions. Required Permissions To enable full functionality and visibility within the ChargePay app, each staff member should have access to the following: Orders Customers Apps and Channel Permissions *SpecificFew readers

• Security at ChargePay

  At ChargePay, your trust is our highest priority. We are committed to protecting your data from unauthorized access, misuse, or loss by following industry-leading security standards and deploying advanced protection technologies. SOC 2 Type I Certified ChargePay has successfully completed a SOC 2 Type I attestation, conducted by an AICPA-certified CPA firm. This independent audit confirms that our internal systems and processes meet the strict requirements of the SOC 2 framewFew readers

• The ChargePay Billing Page Explained

  The ChargePay in-app billing page is built to give you a complete and transparent view of your subscription, usage-based charges, and billing details. It is structured to help you clearly understand your billing activity, track your product performance, and manage your plan directly from the app. ChargePay Billing (https://storage.crisp.chat/users/helpdesk/website/-/a/d/2/4/ad247af22545e000/screenshot-2025-06-14-at-1046432pn7p.png =700x668) This section displays the active ChargePay producFew readers

• What is WinPredict®?

  What is WinPredict®? WinPredict® is ChargePay’s AI-powered probability engine that forecasts your chances of winning a chargeback—before the dispute is even submitted. Designed to give merchants instant clarity and confidence, WinPredict analyzes hundreds of live and historical signals to generate a success score you can trust. From the moment a chargeback hits your store, WinPredict gets to work in milliseconds—scanning transaction data, fraud indicators, fulfillment status, evidence stFew readers

• What is ResolveAI®?

  ResolveAI® is ChargePay’s intelligent dispute response engine—designed to automate and optimize the process of fighting chargebacks. Built using AI and machine learning, ResolveAI creates fully customized, evidence-backed responses in milliseconds that align with card network requirements and give merchants the highest possible chance of winning. Each chargeback reason code requires specific supporting documentation. With over 200 unique chargeback reasons across payment networks, ResolFew readers

• ChargePay Insights Dashboard – Full Walkthrough

  The ChargePay Insights Dashboard provides you with clear, visual performance metrics to help you monitor disputes, spot trends, and take data-informed actions. Below, you'll find a detailed walkthrough of each metric—paired with its corresponding visual from the platform. 1. Core Dispute Metrics Dashboard Overview with Core Metrics This section presents a high-leveFew readers

• Understanding Dispute States

  The Dispute State shows whether a dispute is being handled by ChargePay or whether you need to take action. These icons appear on the dispute list and detail pages to help you quickly identify the current state of each case. Available Dispute States ❌ Not Managed by ChargePay ChargePay is not managing this dispute. You will need to handle this case manually. You can change the state to be managed by ChargePay by hovering over the icon or using the dispute detail page toggle.Few readers