Why isn't my recent chargeback displayed on the ChargePay dashboard?

Some chargebacks may take time to appear in your ChargePay dashboard. Typically, disputes are ingested and displayed within 6 to 12 hours after we receive a notification from your payment processor.

If a chargeback was just issued, please allow some time for it to sync. If it has been more than 12 hours, feel free to contact our support team to investigate further.

Updated on: 09/09/2025