Why is my processor deactivated?

At ChargePay, we aim to automate your dispute handling with zero friction. However, in specific cases, a connected payment processor may be deactivated from your account. Here’s why that might happen—and what you can do about it.

Deactivation Reasons

1. You requested it

If you’ve contacted our support team and asked to stop automating disputes for a specific payment processor, we’ll deactivate it as requested.

What this means:

• ChargePay will stop managing disputes for that processor.
• You are responsible for handling future disputes manually.
• You can reactivate the processor anytime from your Integrations page.

2. Billing issue with your subscription

If your ChargePay subscription is paused or payment fails, we may temporarily deactivate your processors as part of service suspension.

What this means:

• Dispute automation is paused for all connected processors.
• Once your subscription is active again, your automation resumes automatically.

Want to reactivate?

Log in and visit your Integrations page, or contact our support team—we’ll help you get reconnected quickly.

Updated on: 15/06/2025