Why does ChargePay need Collaborator Access to Shopify?

What is Collaborator Access?

Collaborator access allows trusted Shopify Partners like ChargePay to securely access your Shopify admin with limited permissions—only what’s needed to support you effectively. This access does not count toward your staff limit and can be removed at any time.

Why do we request it?

While ChargePay connects to your store through Shopify’s API, some essential data needed to automate chargeback handling isn’t available via API. Collaborator access helps us fill that gap—without requiring you to take action for every dispute.

We always request the minimum permissions needed to:

• Automate dispute responses
• Analyze potential fraud
• Deliver smooth, hands-off support

What permissions do we usually request?

Orders

Lets us review order metadata like fraud analysis, customer communication, and shipping activity—essential for building strong dispute responses.

Shopify Payments Payouts

Helps us track and investigate transactions and chargebacks processed through Shopify Payments.

Customers

Allows us to identify patterns of fraud, connect fake accounts, and protect your store from repeat offenders.

Manage and Install Apps and Channels

Enables us to troubleshoot or reproduce any app-related issues that may affect your experience.

For more details, you can read Shopify’s article on collaboratoor permissions.

Updated on: 14/06/2025