What is ResolveAI®?

ResolveAI® is ChargePay’s intelligent dispute response engine—designed to automate and optimize the process of fighting chargebacks. Built using AI and machine learning, ResolveAI creates fully customized, evidence-backed responses in milliseconds that align with card network requirements and give merchants the highest possible chance of winning.

Each chargeback reason code requires specific supporting documentation. With over 200 unique chargeback reasons across payment networks, ResolveAI was engineered to handle them all—at scale and with precision.

How ResolveAI Works

• 🔗 Connects Order Data: Automatically matches disputes to their corresponding orders from your eCommerce platform.
• 🔍 Understands Context: Analyzes your store’s business model and policies in relation to the chargeback reason.
• 📊 Pulls from 60+ Data Sources: Gathers and validates customer, order, delivery, and fraud data using internal and third-party systems.
• 📄 Builds Evidence: Extracts relevant policy sections, proof of fulfillment, and customer interaction history to support your case.
• 🧠 Learns & Improves: Continuously refines its output based on bank outcomes using our proprietary machine learning algorithms.

The result is a dispute response that’s legally sound, contextually relevant, and optimized for success.

Why It Works

• 100% response submission rate
• 85% average win rate
• Fully automated, requiring no manual input from you

By using ResolveAI, ChargePay takes the complexity out of chargebacks—letting you focus on growing your business while we handle the disputes.

Need help interpreting a response or want to learn more? Contact our support team for a walkthrough.

Updated on: 15/06/2025