What happens after I receive a chargeback notification?

When a chargeback is filed, ChargePay automatically detects the dispute and begins working on your case immediately—no action needed from your side.

Here's what happens next:

1. Dispute Detected

We receive the chargeback notification from your payment processor and log it in your ChargePay dashboard.

2. Case Analysis Begins

Our system gathers all available order and customer data, including transaction history, communication logs, and fulfilment status.

3. Evidence Compilation

Based on the chargeback reason code, ChargePay compiles a custom evidence package tailored for maximum impact.

4. Smart Timing Submission

We strategically time the submission (often closer to the deadline) to allow important data—like delivery confirmation or fraud checks—to fully mature.

5. Monitoring and Status Updates

You can track the dispute status from your dashboard. We’ll update it once the bank returns a final decision (typically within 30–90 days).

There’s nothing you need to do. We handle the entire process, so you can stay focused on running your business.

If we need any manual input or missing data, our team will reach out directly.

Updated on: 09/09/2025