Understanding Your Win Rate

Your win rate shows how successful ChargePay is at helping your business recover revenue from chargebacks. This is a key performance metric that helps you evaluate dispute outcomes and set expectations for revenue recovery.

How Win Rate Is Calculated

Your win rate is calculated as the number of won disputes divided by the total number of eligible disputes (won and lost), excluding intentional fraud cases that were lost.

Example:

• Total disputes received: 120
• Disputes won: 104
• Disputes lost: 16 (including 4 intentional fraud cases)

Only 112 disputes are eligible for the win rate calculation (120 - 4).

Win rate = (104 ÷ 116) × 100 = 89.66%

How Recovery Rate Is Calculated

Recovery rate is based on the monetary value of disputes, not just the count.

Example:

• Total disputed amount: $20,000
• Value of disputes won: $17,400
• Value of disputes lost: $2,600 (including $500 in intentional fraud)

Eligible dispute value = $20,000 - $500 = $19,500

Recovery rate = ($17,400 ÷ $19,500) × 100 = 89.23%

Expected Win Rate

If a month includes unresolved disputes, your dashboard will show an expected win rate. This estimate is based on your historical averages and becomes final once all cases are resolved.

Why It Matters

Tracking win and recovery rates allows you to:

• Measure how well ChargePay performs
• Understand what percentage of disputed revenue is being recovered
• Identify trends in dispute outcomes
• Improve future dispute strategies

A high win rate is a sign of strong automation, optimized responses, and fewer chargebacks slipping through the cracks.

For questions about interpreting these metrics, contact support@chargepay.ai.

Updated on: 15/06/2025