Understanding Dispute States

The Dispute State shows whether a dispute is being handled by ChargePay or whether you need to take action. These icons appear on the dispute list and detail pages to help you quickly identify the current state of each case.

Available Dispute States

❌ Not Managed by ChargePay

ChargePay is not managing this dispute. You will need to handle this case manually.

You can change the state to be managed by ChargePay by hovering over the icon or using the dispute detail page toggle.

✅ Managed by ChargePay

ChargePay is actively managing this dispute. You don’t need to take any action unless prompted.

⚠️ Action Required

ChargePay needs additional evidence or input from you to improve the win probability of this case.

Make sure to upload or provide the requested information to support your case.

These icons help you quickly understand which disputes require your attention and which are being handled for you.

For further help managing your disputes, reach out to our support team.

Updated on: 15/06/2025