Is it possible to submit audio or video recordings as evidence in a dispute?
Unfortunately, banks do not accept audio or video files as valid forms of evidence in chargeback rebuttals.
Only written documentation and image-based proof are accepted. To improve your chances of winning a dispute, make sure to include:
- Clear screenshots of communication
- Order confirmations
- Shipping and delivery proofs
- Any written terms or policies acknowledged by the customer
Updated on: 09/09/2025
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