Does ChargePay Handle Inquiries?

Yes, ChargePay manages the entire dispute process—including inquiries.

Inquiries (also called retrievals) often occur when a customer:

• Does not recognize a charge
• Is unhappy with the product or service
• Claims they didn’t receive the item

While these inquiries may seem less serious than chargebacks, they can easily escalate into full chargebacks if not handled properly and promptly. This creates additional workload and can negatively impact your chargeback ratio.

What ChargePay Does:

• Automatically detects inquiries across your payment platforms
• Responds on your behalf with appropriate evidence and context
• Prevents unnecessary escalation to chargebacks

We aim to save your time and energy so you can focus on running and growing your business—while we take care of the disputes, from inquiries to final decisions.

Updated on: 15/06/2025