Can I manually submit evidence if I prefer?

Yes, you can. While ChargePay is designed to handle chargeback evidence automatically, we understand that some merchants prefer a hands-on approach.

If you’d like to submit the dispute yourself, simply contact our support team and ask to have the case flagged as “merchant-handled.”

Once flagged, ChargePay will no longer prepare or submit evidence for that specific chargeback.

Important notes:

• You must notify support before the submission deadline.
• Once marked as self-handled, you are fully responsible for uploading and managing the response.
• The case status will still appear in your ChargePay dashboard for tracking purposes.

This option gives you flexibility, while ensuring ChargePay never duplicates or interferes with your manual effort.

Updated on: 09/09/2025